Website Terms & Conditions

This website is operated by Neveen Galal Ltd trading as Neveen Galal Immigration Advisory Consultancy (NGIAC).

The content of this website is provided for general information purposes only and does not constitute legal advice. Reliance should not be placed upon website content without obtaining specific advice.

NGIAC provides immigration consultancy, compliance and advisory services. UK legal services are delivered through appropriately regulated law firms where required.

Users may view and print website content for personal and non-commercial use only. No content may be reproduced or distributed without prior written consent.

While reasonable efforts are made to ensure accuracy, NGIAC accepts no responsibility for errors, omissions or outdated information.

Links to third-party websites are provided for convenience only. NGIAC accepts no responsibility for third-party content.

These Terms are governed by the laws of England and Wales.

Equality & Diversity Policy

NGIAC is committed to promoting equality, diversity and inclusion in all aspects of its business activities.

We will not discriminate on grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

We are committed to:

• Treating all clients fairly and with respect.
• Providing services in an accessible manner.
• Making reasonable adjustments where appropriate.
• Promoting a culture of inclusion and equal opportunity.

Terms of Business

Neveen Galal Immigration Advisory Consultancy (NGIAC)

NGIAC is a trading name of Neveen Galal Ltd (Company No. 16250421), whose registered office is at 167–169 Great Portland Street, 5th Floor, London W1W 5PF.

Neveen Galal is a Solicitor of England and Wales (SRA No. 336313).

Email: info@neveengalal.com
Telephone: 020 7183 8463

1. Introduction

These Terms of Business govern the provision of services by Neveen Galal Ltd trading as Neveen Galal Immigration Advisory Consultancy (“NGIAC”, “we”, “us” and “our”).

By instructing NGIAC, you agree to these Terms of Business.

2. Our Services

NGIAC provides immigration consultancy, advisory and case management services including:

• Sponsor Licence Applications
• Sponsor Licence Compliance
• Skilled Worker Applications
• Family and Partner Applications
• Settlement and Indefinite Leave to Remain Applications
• British Citizenship and Naturalisation Applications
• Global Talent Applications
• Administrative Reviews and Appeals Support
• Irish Immigration Services
• International Immigration Consultancy

Services may be provided remotely or by appointment at agreed office locations.

3. Regulatory Information

NGIAC is not itself a regulated law firm.

Neveen Galal is a Solicitor of England and Wales (SRA No. 336313).

Where legal advice, legal representation, reserved legal activities or regulated legal services are required, such services may be delivered through appropriately authorised and regulated legal practices.

Where work is undertaken through a regulated law firm, clients will be informed of the identity of the relevant firm and any additional terms applicable to that engagement.

4. Scope of Instructions

We will confirm the scope of our instructions at the outset of each matter.

Our services are limited to the work specifically agreed with you.

Any additional work requested may require a separate agreement and additional fees.

5. Client Responsibilities

You agree to:

• Provide accurate and complete information.
• Provide documentation promptly when requested.
• Notify us immediately of any change in circumstances.
• Respond to requests for information within reasonable timescales.
• Review applications and supporting documents before submission.

Failure to provide accurate or complete information may adversely affect your matter.

6. No Guarantee of Outcome

Immigration applications are decided by the relevant authorities.

While we will use reasonable skill and care in providing services, we cannot guarantee the success of any application, appeal or immigration matter.

Any estimates regarding prospects of success are opinions only and not guarantees.

7. Fees and Payments

Fees will be agreed separately and confirmed in writing.

Unless otherwise agreed:

• Fees are payable in advance.
• Government fees and third-party costs are payable separately.
• Work may be suspended if payment is not received.

Any refunds will be considered in accordance with our Refund and Cancellation Policy.

8. Confidentiality

We will keep your information confidential except where:

• Disclosure is required by law.
• Disclosure is necessary to perform our services.
• Disclosure is authorised by you.

9. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection legislation.

By instructing us, you consent to the processing of personal information necessary for the provision of our services.

10. Electronic Communications

We routinely communicate by email, telephone and electronic platforms.

While we take reasonable precautions, electronic communications may not always be secure.

You accept the risks associated with electronic communications.

11. Third-Party Services

We may liaise with:

• Government departments;
• Immigration authorities;
• Employers and sponsors;
• Barristers and solicitors;
• Regulated law firms;
• Translators;
• Other professional advisers.

We are not responsible for the acts or omissions of third parties.

12. Limitation of Liability

Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation or any liability which cannot lawfully be excluded.

Subject to the above, our total liability arising from the provision of services shall be limited to the amount paid by the client for the relevant matter.

13. Termination

Either party may terminate instructions at any time by written notice.

We may cease acting where:

• Fees remain unpaid;
• There is a breakdown in trust and confidence;
• We are unable to obtain instructions;
• Continuing to act would breach legal or professional obligations.

Any fees incurred prior to termination remain payable.

14. Complaints

If you are dissatisfied with our service, please contact:

info@neveengalal.com

We aim to acknowledge complaints within five working days and provide a substantive response within twenty-eight days.

Where work has been undertaken through a regulated law firm, clients may also have access to that firm’s complaints procedure.

15. Equality and Diversity

NGIAC is committed to equality, diversity and inclusion and will not unlawfully discriminate against any person.

Reasonable adjustments will be made where appropriate.

16. File Retention

Client files will generally be retained for a minimum period of six years following closure of the matter unless a longer period is required by law or risk management considerations.

17. Governing Law

These Terms of Business shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Acceptance

By instructing NGIAC, you confirm that you have read and accepted these Terms of Business.